We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@dumsan.com. Please note that returns will need to be sent to the following address:
117 Ho 320 Dong,
37-24,Pungjeon-ro,
KR-26, 85275285285, South Korea
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not South Korea, shipping your goods may take longer than expected.
You can always contact us for any return questions at support@dumsan.com.
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong thing so we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
No Exchange
We will notify you once we’ve received and inspected your return to let you know whether the refund was approved. You’ll be automatically refunded on your original payment method within 10 to 15 business days if approved. Please remember that it can take some time for your bank or Credit Card Company to process and post the refund.
Please contact us by email if more than 15 business days have passed since we approved your return.
If you have any questions about this Return and Refund policy, You can contact Us:
By email:
Address:
117 Ho 320 Dong,
37-24,Pungjeon-ro,
Ansan,
Danwon-gu, Ansan-si South Korea
Phone:
+82 1065679102
+ 966 566818877
All rights reserved @ DumSan 2024
